Frequently Asked Questions

You can call us at (323) 522-2218 to talk confidentially with a member of our care team. Tell us your story and let’s explore your options.

Common Questions

How do I get started?

Getting started is quick and easy. Fill out this form or call us at (323) 522-2218 and a member of our care team will collect some necessary information and schedule you for a video intake appointment. We will contact you immediately and strive to get all new members an appointment within 48 hours.

How do I pay?

We are one of the most affordable addiction treatment programs available with a much lower cost than residential or outpatient rehab clinics. We accept a variety of health insurance plans, but this varies based on your location. If we do not currently accept your health insurance, you can pay for treatment by credit card on a weekly basis and it may be possible to submit claims to your insurance provider for reimbursement.

If you don’t have insurance, you may qualify for Medicaid and pay nothing for treatment. Too many people don’t get help because they’re afraid they can’t afford it. We’ll walk through the options in your area when you call us at (323) 522-2218.

What do I need to use the app and participate in the program?

You’ll need a smartphone running iOS v10 or higher or Android v10 or higher. Much of our program occurs over secure video conference, so it’s helpful to have access to a Wifi connection or an unlimited data plan. If you don’t have a smartphone, you may be eligible for government assistance through the Lifeline program to get one. Lifeline also provides assistance with broadband Internet connectivity for your home.

During your intake appointment, you’ll download our smartphone app to engage in video conferencing calls with your counselor and doctor, and care advocates are available to help with setup as well as any ongoing technology questions or concerns. Telehealth for addiction services allows members to meet with their providers to check-in on their symptoms, medication management, and social conditions, and it allows you to connect with peers and be connected to our team any time, day or night.

Before the first video conferencing visit with your counselor, you will be educated on security best practices in order to ensure the highest level of privacy and security possible.

What is contingency management, and how does it work?

Contingency management is a type of behavioral therapy in which individuals are rewarded for evidence of positive behavior change. In our program, we pay cash rewards to members for successfully completing assigned tasks and appointments. We also reward abstinence, with increasing incentives for each consecutive negative drug screen you complete. While the exact neurological systems aren’t fully understood, contingency management engages the brain’s reward system, providing a dopamine hit not unlike what drugs provide.

Contingency management has been found to be the most successful method of treating stimulant addictions for substances like methamphetamine and cocaine where there are no FDA approved medications. The Department of Veteran’s Affairs has used it to treat 5,600 vets over the last 10 years, and 92% tested negative. In California, 63% of people who took part in a Contingency Management program with the San Francisco AIDS Foundation stopped using meth entirely, and another 19% reduced their use.

In contrast, over 60% of people who get standard addiction treatment in residential or outpatient clinics relapse within 30 days. 85% relapse within one year. Many people are discharged from those programs for relapsing. Affect built its program on science and compassion to stay with its members through relapses and motivate them towards reducing their use and find lasting recovery with rewards.

Our Program

What happens at my intake appointment?

Call us at (323) 522-2218 and a care advocate will collect some necessary information and quickly schedule you for a video intake appointment.

You will meet individually with a licensed substance use disorder counselor who will collect a clinical history to see if you are a good fit for our program. You’ll also be guided through the process of downloading our digital app and learn about our rewards system.

Next, you will meet individually with a physician who will review medical issues that could impact your treatment and will determine any medications that might be appropriate to manage your physical and mental health. You will then join a group of other members at different stages of recovery that meets every week.

What is my time commitment?

Members who participate in all prescribed aspects of the program devote four to five hours a week to their recovery process. This includes attendance at twice weekly group therapy sessions, once weekly individual counseling, once weekly drug screening, once monthly doctor’s visits, and several daily tasks, performed in our digital app.

What are group sessions like?

Groups generally have about 12 members, who are the same at each meeting. Meetings are held twice a week, last for one hour, and are led by a licensed counselor.

When will my appointments happen?

Groups, individual counseling sessions, and doctor’s appointments are held on weekdays in both the mornings and evenings. You will set up your schedule with the counselor during your intake appointment, and we will work with you to make sure the appointments fit into your current work and life schedule. All appointments are conducted over your smartphone via video conference.

What if I can’t make an appointment?

If you can’t make an appointment, just text or call us at (323) 522-2218 and we will help you get it rescheduled.

Why do you require urine drug screens?

Members hold themselves accountable by participating in weekly urine drug screens, ensuring that illicit substances are no longer being used. Each negative drug screen a member provides earns cash rewards that are immediately redeemable. This positive reinforcement helps keep members on their recovery journey and helps them stay motivated during even the toughest moments.

Privacy & Security

Is my participation in your program confidential?

Many people struggling with addiction put off getting treatment because they worry that their family, friends or boss might find out they are enrolled in a treatment program. Don’t worry! When a member is enrolled in a treatment program, their information is kept confidential.

Even though all of our care is delivered online, we must comply with federal laws and regulations that keep members’ information confidential. A substance use disorder treatment program such as ours cannot give out any information about a member or their health (including enrollment information, how the member is doing, their diagnosis, any test results, their medical records, etc) unless:

The member consents in writing;
The disclosure is mandated by a court order, or;
The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or practice/program evaluation.‍

At Affect, we protect the privacy of our members’ health information in accordance with federal and state law. In particular, we protect the privacy and security of your substance use disorder in accordance with 42 U.S.C. § 290dd–2 and 42 C.F.R. Part 2, the Confidentiality of Substance Use Disorder Patient Records (“Part 2”), in addition to HIPAA (Health Information Portability Act) and applicable state law. If you are interested in learning more about how we protect your health information, see this Notice of Privacy Practices (“Notice”) that outlines our legal duties and privacy practices:

Just tell us a little about yourself. We’ll reach back and help you through the next steps.