Tech Support for Members
Common Questions
App tour for new members
This quick video tour of Affect’s app shows all the main features.
How to enable meeting and appointment permissions
If you don’t enable your phone’s permission for phone, audio, and camera access, you won’t be able to join meetings. Check out the process to enable them here.
How to submit an in app support ticket to Operations
Do you need support with getting enrolled, appointment changes, tech support or any number of issues? Here is how to use our support ticketing system in the app.
How to upload your insurance cards into the Affect App
You can upload your insurance cards so we can gather your eligibility information and coverage.
How do I attend appointments through the app?
This quick video shows how to get through any technical issues and attend your appointments.
How to turn on Audio during your in app Zoom meeting
This quick video shows how to turn on zoom phone audio if you enter a meeting and can’t hear anyone.
My audio on my appointment isn’t working. How do I dial into Zoom Audio?
How to check if notifications settings are on in the Affect App?
How do I set up my Android permissions settings to work with Affect?
How do I set up my Android notification settings to work with Affect?
How do I set up my iPhone notification settings to work with Affect?
How to enable iPhone permissions
How do I reset my Affect password?
How do I completely close apps on an Android or an iPhone?
How do I sign documents inside the Affect app?
Having trouble with the in-app Zoom meeting? Here is how to use the meeting ID and password.
Connecting the BACTrack breathalyzer to the Affect App
How do I take a test breathalyzer?
You might want to know your breathalyzer results after you eat or take medication. Our team might ask you to take a self test for troubleshooting purposes. This feature is available in the Affect App after you connect your breathalyzer device.
What comes with the breathalyzer and how do I charge it? (BacTrack Mobile)
What items will be in your new breathalyzer and how to use the micro usb charging cable.
How to change/update your password
Sometimes you just want to change your password, this is how.
How to change your phones font size
Sometimes the size of the font can affect how some apps are viewable, making it difficult to press things because they are off screen. This video shows how to adjust a phones font size for both iPhone and Android.
How to navigate the Affect calendar
Check out how to use the calendar in the app and learn about when you can confirm appointments.
What to expect from your random breathalyzer
This is a short video explaining what the app will look like when a random breathalyzer test is available.
Breathalyzer Notification Explainer
We have 4 different phone notifications regarding your breathalyzers. Here is a short video explaining what they mean.
Customize sound notifications on an Android
Make sure you don’t miss our essential notifications by customizing the sound alert on your Android phones.
Learn about our new Community chat!
Coming the week of Sept 18th, 2023, we will offer our active members a 24×7 community chat area. Check out the video below to learn more.