Tech Support for Members

You can call us at (323) 522-2218 to talk confidentially with a member of our care team. Tell us your story and let’s explore your options.

Common Questions

New member app walkthrough

This quick video tour of Affect’s app shows all the main features.

How do I attend appointments through the app?

This quick video shows how to get through any technical issues and attend your appointments.

My audio on my appointment isn’t working. What can I do?

How can I report a bug/error in the app?

How do I set up my Android permissions settings to work with Affect?

How do I set up my iPhone permissions settings to work with Affect?

How do I set up my Android notification settings to work with Affect?

How do I set up my iPhone notification settings to work with Affect?

How do I reset my Affect password?